Frequently Asked Questions (FAQs)
At Casa360 Studios, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website or connect with us on any platform.
We use only premium-quality hardwoods including Teak, Oak, Rosewood, and Sheesham (Indian Rosewood). Each piece is selected and seasoned for strength, longevity, and natural beauty.
Q1: Can I request custom sizes?
A: Yes, most of our designs can be tailored to your preferred dimensions. You have to contact our team for customization.
Q2: Do you offer custom finishes or fabrics?
A: Absolutely. We offer a range of finishes, fabrics, and material options to match your decor.
Q3: How long does a custom order take?
A: Custom orders typically require 4–6 weeks depending on complexity.
Q4: Is there an extra cost for customisation?
A: Yes, customisation charges depend on the design and materials chosen.
Q5: Can I see a sample before production?
A: We can share photos or video (if available) or material swatches before confirming your order.
Q1: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and select digital wallets.
Q2: Can I pay in installments?
A: No, we do not offer EMI options.
Q3: Is cash on delivery available?
A: Due to the high-value nature of our products, COD is not available.
Q4: Is my payment information secure?
A: Yes, all transactions are encrypted using industry-standard SSL technology.
Q5: Can I get a GST invoice?
A: Absolutely. Please provide your GST details during checkout for a GST-compliant invoice.
Q1: Do you deliver across India?
A: Yes, we offer pan-India delivery. We do not offer International delivery for now
Q2: How long will my order take to arrive?
A: Delivery times vary based on the product. Ready-to-ship items take 10–20 days, while made-to-order pieces may require 4–8 weeks.
Q3: How much does shipping cost?
A: We provide free delivery on all orders.
Q4: Can I schedule my delivery?
A: Yes, we can arrange scheduled deliveries within a specific time frame in select locations. Contact our team for that.
Q5: How can I track my order?
A: Once your order ships, you will receive a tracking link via email or WhatsApp.
Q1: Are all products handmade?
A: Yes, 90% of our products are handcrafted by skilled artisans using premium materials. Some product require machinery process.
Q2: Will the product look exactly like the images on your website?
A: Due to natural variations and handmade process products may vary in size, wood, stone, and finishes, minor differences may occur, adding to the uniqueness of each piece.
Q3: Are your materials sustainably sourced?
A: Yes, we prioritize ethical sourcing and sustainable practices in material selection.
Q4: Do your products require assembly?
A: Some products come pre-assembled, while others may require minimal assembly, which we arrange on video call if needed.
Q5: How do I care for my furniture?
A: Care instructions are provided with each product to ensure longevity and maintain its finish.
Q1: What is your return policy?
A: We accept returns for defective or damaged products reported within 48 hours of delivery. Due to the bespoke nature of our products, returns for change of mind are not accepted.
Q2: How do I initiate a return?
A: Please contact our customer care team at support@casa360studios.com or message us on whatsapp with your order details and images of the issue.
Q3: How long will my refund take?
A: Once your return is approved and the item is received in its original condition, refunds are processed within 7–10 business days.
Q4: Can I exchange a product instead of getting a refund?
A: Exchanges are available for defective items or incorrect deliveries, subject to stock availability.
Q1: How do I clean my wooden furniture?
A: Use a soft, dry cloth for daily dusting. For deeper cleaning, use a slightly damp cloth followed by a dry wipe. Avoid harsh chemicals or abrasive cleaners as they can damage the finish.
Q2: How can I protect my furniture from scratches?
A: Always use coasters, placemats, and felt pads under decorative items. Avoid dragging objects across the surface.
Q3: Can I place hot items directly on my furniture?
A: No. Always use heat-resistant mats or trivets. Direct heat can cause discoloration or surface damage.
Q4: How should I care for upholstered furniture?
A: Vacuum regularly with a soft brush attachment. Spot clean with a mild upholstery cleaner and always test on a hidden area first. Avoid direct sunlight to prevent fading.
Q5: How do I maintain metal or brass parts on my furniture?
A: Wipe with a soft, dry cloth. If necessary, use a gentle metal polish, but avoid harsh abrasives that can scratch the finish.
Q6: How can I protect my furniture from sunlight damage?
A: Keep furniture out of direct sunlight or use curtains/blinds. Prolonged exposure can fade wood, fabrics, and finishes.
Q7: How should I store furniture if not in use?
A: Cover with breathable fabric covers and keep in a dry, well-ventilated area. Avoid plastic wraps that trap moisture.
Q8: How often should I polish or wax wooden furniture?
A: Once or twice a year, depending on use. Use a high-quality furniture polish or wax to maintain shine and protection.
Yes, all our furniture comes with a 1-year warranty on structural integrity. We also offer lifetime maintenance advice and paid refurbishment services.
Q1: How is my personal information used?
A: We use your information solely to process orders, improve services, and communicate with you.
Q2: Do you share my information with third parties?
A: No, we do not sell or share your personal data, except when required for order fulfillment.
Q3: Is my payment data stored?
A: No, payment details are processed securely through trusted gateways and are not stored on our servers.
Q4: Will I receive marketing emails?
A: You will only receive marketing emails if you opt in during signup, and you can unsubscribe anytime.
Q5: How do you protect my data?
A: We employ advanced encryption, secure servers, and strict internal protocols to safeguard your data.